FAQ

Frequently Asked Questions

ORDERING & SHIPPING

Do you ship to my state?
We ship nationwide across the United States. Some live plants may not be eligible for shipping to certain states or territories due to agricultural regulations — any restrictions are noted directly on the product page before you order.

How long does shipping take?
Orders are processed within 1–4 business days. Once shipped, most orders arrive within 2–4 business days.

Will my plant be shipped safely?
Yes. All live plants are packaged with care and shipped using expedited methods to help ensure they arrive healthy.

Can I track my order?
Yes, you'll receive a shipping confirmation email with tracking information as soon as your order ships.

LIVE PLANTS & CARE

What if my plant arrives damaged or doesn't survive?
We back every shipment with a 7-Day Live Arrival Guarantee. Contact us at support@backyardwonders.co within 7 days of delivery with photos, and we'll arrange a replacement or refund. See our full Refund Policy for details.

Will I get care instructions with my plant?
Yes, basic care instructions are included with every live plant order to help it thrive in its new home.

Can I return a plant if I change my mind?
Due to the nature of live plants and seeds, we're unable to accept returns for change of mind once an order has shipped. Please review your order carefully before checkout.

PAYMENT

What payment methods do you accept?
We accept all major credit and debit cards through Shopify Payments. See our Payment Methods page for full details.

Is my payment information secure?
Yes. All transactions are processed securely through Shopify's PCI-compliant payment system. We never store your full card details on our servers.

CONTACT

I have another question — how do I reach you?
Email us anytime at support@backyardwonders.co, or use the contact form on our Contact page. We aim to respond within 1–2 business days.